Privacy Policy

Welcome to Yashoda Royal Sarees ("we," "us," "our," or the "Store"). We operate from our flagship boutique located at H no 329, 6th Cross, Kuvempunagar 2nd Stage, Goode Vinayaka Temple Road, Jalahalli East, Bengaluru 560014, Karnataka, India.

We are passionately committed to safeguarding the personal privacy of all our patrons, website visitors, and saree connoisseurs. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us across our website, online store, phone inquiries, WhatsApp concierge, and boutique visits, will be processed and secured.

To provide you with our bespoke saree curation, seamless billing, and insured doorstep shipping, we collect the following categories of information:

We gather data through transparent, direct, and automated touchpoints:

• Directly from You: When you place an online order, create an account, submit a contact form on our website, call our customer support helpline, or message our official WhatsApp concierge.
• Boutique Consultations: When you visit our Bengaluru showroom and provide contact details for customized saree blouse stitching, fall-pico services, or festival updates.
• Automated Technologies: As you navigate through our digital catalogue, cookies and analytics tools collect aggregated statistical data regarding browsing preferences, popular saree weaves, and session durations.
• Payment Gateways: Upon successful transaction completion, our payment partners notify us with authorized payment status tokens, transaction reference IDs, and timestamp records.

We process your personal information strictly for legitimate commercial and customer-care reasons:

• Order Fulfillment & Logistics: Processing orders, verifying address coordinates, preparing safe packaging, and shipping handcrafted sarees across India.
• Customer Support: Assisting you with saree fabric inquiries, weave purity details, bridal color selections, exchange requests, and delivery tracking.
• Billing & Statutory Compliance: Issuing GST invoices, maintaining mandatory accounting ledgers under Indian commercial statutes.
• Fraud Prevention & Security: Verifying high-value COD orders, preventing fraudulent chargebacks, and defending against cybersecurity threats.
• Curated Updates: With your consent, sharing festival offers, bridal preview invitations, and new arrival notices via SMS, WhatsApp, or email. You may opt out anytime.

We implement rigorous bank-grade standards to ensure your financial transactions remain impenetrable:

• PCI-DSS Compliant Gateways: All electronic transactions (Credit/Debit Cards, Net Banking, UPI, Wallets) are processed through leading gateways (such as Razorpay) conforming to Payment Card Industry Data Security Standards (PCI-DSS Level 1).
• End-to-End SSL Encryption: Every transmission of payment data is secured with 256-bit Secure Socket Layer (SSL/TLS) encryption.
• Tokenization: Sensitive financial authentications are tokenized directly with your issuing bank without exposing raw numbers to our store.
• Cash on Delivery (COD) Verification: To protect patrons and weavers from fictitious bookings, high-value COD orders may undergo telephonic or OTP verification.

We treat your confidential data with sovereign reverence. We do not sell, rent, or trade your personal information. Data is shared exclusively with verified operational partners on a strict need-to-know basis:

• Logistics & Courier Partners: Trusted national courier partners (such as Delhivery, BlueDart, DTDC, India Post) receive your name, delivery address, and contact number solely to deliver your saree parcel.
• Payment Facilitators: Payment gateways and financial institutions to authorize, verify, and settle order transactions.
• SMS & Communication Gateways: Transactional SMS and WhatsApp API providers to dispatch tracking links and OTP verifications.
• Legal & Regulatory Authorities: Only when strictly mandated by Indian law, judicial summons, or law enforcement warrants to prevent criminal activity or tax fraud.

Our website utilizes cookies (small text files placed on your device) to enhance your browsing and shopping experience:

• Essential Cookies: Vital for shopping cart functionality, user login sessions, and checkout progress.
• Performance & Analytics Cookies: Assist us in understanding which saree weaves and categories patrons visit most frequently, helping us optimize website speed and inventory.
• Preference Cookies: Remember your choices, such as currency, language, and recently viewed sarees.

You can adjust your browser settings at any time to block or delete cookies. However, disabling essential cookies may impact certain cart and checkout functionalities.

Your information is stored in secured data facilities located in India, protected behind advanced firewalls, intrusion detection systems, and encrypted server volumes.

• Data Retention: We retain your order history and transactional data for the statutory period required under Indian taxation and GST regulations (typically 7–8 years).
• Account & Inquiries: Inactive customer accounts or support queries are archived or securely anonymized once the purpose of collection has concluded.
• Access Control: Administrative access to order databases is restricted strictly to authorized staff members on authenticated credentials.

In accordance with the Indian Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, you possess the following rights:

• Right to Access: Request a summary of your personal information held in our records.
• Right to Rectification: Request correction or updating of inaccurate contact numbers, email addresses, or delivery locations.
• Right to Erasure: Request the deletion of your account and personal details, subject to statutory tax record retention obligations.
• Right to Withdraw Consent: Opt out of promotional newsletters, WhatsApp updates, or marketing SMS at any time by replying "STOP" or notifying our Grievance Officer.

Our website and luxury products are intended for individuals who are at least 18 years of age or older. We do not knowingly collect personal data from minors under the age of 18. If a parent or guardian discovers that a minor has submitted personal details without parental consent, please contact us immediately, and we will promptly purge such records.

We may periodically update this Privacy Policy to reflect enhancements in our privacy practices, website upgrades, or changes in legal regulations. When changes are made, the "Last Updated" date at the top of this document will be refreshed. We encourage you to review this page periodically to stay informed about our data safeguarding measures.

If you have any questions, clarifications, grievances, or requests regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer: